Privacy Policy

Effective Date: March 5, 2026

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1. Introduction

Affinity Window Services ("Affinity," "we," "us," or "our") is committed to protecting your privacy.This Privacy Policy explains how we collect, use, and safeguard your personal information whenyou contact us, request a quote, or engage our window cleaning services. By using ourservices, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our services and communicate with youeffectively. This may include:

• Full name
• Phone number (including consent to receive SMS/text messages)
• Email address
• Service address or property location
• Service history and preferences

We do not collect payment card numbers directly. Payments are processed through securethird-party payment processors.

3. How We Collect Information

We collect information you provide directly to us when you:

• Fill out a contact or quote request form on our website
• Call, text, or email us
• Schedule or confirm a service appointment
• Communicate with our team via SMS or phone through our business platform

4. How We Use Your Information

We use the information we collect to:

• Schedule and perform window cleaning services at your property
• Send appointment reminders, confirmations, and follow-ups via phone, email, or SMS
• Respond to your inquiries and provide customer support
• Send promotional offers or seasonal service reminders (only with your consent)
• Improve our services and business operations

We will never sell your personal information to third parties.

5. SMS / Text Messaging

By providing your phone number and opting in, you consent to receive text messages fromAffinity Window Services regarding appointment scheduling, service reminders, and updates.Message and data rates may apply. You may opt out at any time by replying STOP to any textmessage. For help, reply HELP or contact us directly.

We do not share mobile contact information with third parties or affiliates for marketing orpromotional purposes. Information may be shared with subcontractors in support of services,such as customer service. All other categories exclude text messaging originator opt-in data andconsent; this information will not be shared with any third parties.

6. Sharing of Information

We do not sell, trade, or rent your personal information. We may share your information only inthe following limited circumstances:

• With service providers who assist in our operations (e.g., scheduling software, paymentprocessing), under strict confidentiality agreements
• When required by law, regulation, or valid legal process
• To protect the rights, safety, or property of Affinity Window Services, our customers, orothers

8. Data Security

We retain your personal information for as long as necessary to provide services to you and tocomply with our legal obligations. You may request deletion of your data at any time bycontacting us (see Section 10).

9. Your Rights

As a resident of Texas or any U.S. state, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information in Section 10.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contactus:

Affinity Window Services
‍ Email: team@affinity-windows.com
Phone: (817) 396-2121
Website: www.affinity-windows.com
State of Business: Texas, United States

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our websitewith a revised effective date. Continued use of our services after changes are posted constitutesyour acceptance of the updated policy.